Music Matter Reviews
Music Matter has an overall rating of 4.8 based on 130 reviews. Customer feedback on Music Matter is mixed: Music Matter reviewers highlight positive aspects like wide selection of music, competitive pricing, user-friendly website, excellent customer service, which strongly appeal to music enthusiasts, collectors, casual listeners, gift shoppers. However, Music Matter is often criticized for its limited international shipping options, occasional stock issues, longer delivery times, lack of physical store presence.
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All Music Matter Reviews (130)
tina_Pantoja80
May 29, 2026
"Refund was "sorted" in the end"
I had to send something back and, i was a bit nervous about how the refund would go. It did take a few days longer than I expected, and I had to give them a quick chase, but Music Matter got back to me and the money was returned. Not a "perfect" process, but it was fair enough overall and I’d still use them again.
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david.Allred
May 28, 2026
"Exactly what I expected"
I ordered a keyboard stand after reading through the details on musicmatter.co.uk, everything was spot on. The size, weight, and even the small fitting notes matched what arrived, which made a big difference. I’ve had issues before with product info being a bit vague, but this was clear and accurate. No surprises at all, just a straightforward buy that turned out to be the right one.
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MarilynWatkins_67
May 24, 2026
"I’d definitely use Music Matter again. My..."
I’d definitely use Music Matter again. My order turned up on time, and the whole thing was just easy from start to finish.
I went for the finance option at checkout while buying some studio gear, and it was really straightforward. No messing around, got a quick answer, and the payments were nice and clear, which made the purchase much easier for me.
I went for the finance option at checkout while buying some studio gear, and it was really straightforward. No messing around, got a quick answer, and the payments were nice and clear, which made the purchase much easier for me.
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john_Young98
May 11, 2026
"Simple and Hassle-Free Click and Collect"
I ordered online and picked it up in store without any fuss at all. It was quick, straightforward, and just felt like the right way to shop when you want to save time and avoid unnecessary delivery.
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jamesshaw3411
April 29, 2026
"Checkout process was okay, but a little clunky"
The checkout did work in the end, so no major issue there. That said, it felt a bit slow and not as smooth as I’d expect. It got the job done, but the experience could definitely be more streamlined.
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hello_heather074
April 27, 2026
"Back order was handled well"
My item was on back order, but they kept me in the loop the whole time. It showed up when they said it would, so overall it was a smooth experience.
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hello_lori122
April 25, 2026
"Pleasantly surprised by the discount"
I was a bit surprised at how smoothly it all went. I found a promo code for Music Matter, popped it in at checkout, and it worked first time without any hassle. The final price ended up being better than a few other shops I’d checked, so I was happy with the saving. I’ll definitely keep an eye on them next time they’ve got offers running.
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hello_robert327
April 19, 2026
"Trying to return my order was such a..."
Trying to return my order was such a hassle. It dragged on way longer than it should have, and I felt ignored the whole time. I kept waiting for someone to properly help me sort it out, but it just felt like I was being brushed off.
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GARDUNO
April 18, 2026
"Packed well, can't complain"
My order showed up nicely packed and nothing was damaged. The box had a little dent in it, but the item inside was totally fine. I'm happy with it overall.
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JohnPlourde_38
April 10, 2026
"I ended up ordering some gear from..."
I ended up ordering some gear from Music Matter after checking a few other places, and they were the cheapest I could find at the time. Delivery was decent, nothing to complain about really. It all turned up fine, so yeah, I’d probably use them again if the price was still right
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pamelaespinal5991
April 07, 2026
"Took me back a bit"
I needed a few cables and some stand bits, and Music Matter had everything in stock, which was a relief. It actually reminded me of setting up my first little music corner years ago, hunting around for all the small bits you never think about until you need them. Checkout was straightforward, and everything arrived quickly, so I was happy with the whole thing.
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williammarchant2634
April 03, 2026
"Not enough options for what I was after"
I was hoping Music Matter would have a bit more choice for the studio gear I needed, but quite a few sections felt limited. Some of the brands I usually check first weren't there, so I couldn't really start with my usual comparisons.
There were a few decent items, but some sizes and models were either out of stock or not listed at all. Because of that, it was harder to compare things properly and work out what would actually suit me.
The site itself was easy enough to use, so that wasn't the problem. I just couldn't find enough of what I needed, so I ended up looking at other shops instead.
There were a few decent items, but some sizes and models were either out of stock or not listed at all. Because of that, it was harder to compare things properly and work out what would actually suit me.
The site itself was easy enough to use, so that wasn't the problem. I just couldn't find enough of what I needed, so I ended up looking at other shops instead.
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BURNETT
April 02, 2026
"Helpful before I even bought anything"
I had a couple questions before placing my order, they got back to me quickly with clear answers. Not sure why anyone would complain about their pre-sales support, because in my case it actually made choosing the right gear a lot easier. Really helpful experience overall.
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lyndondiaz0298
March 30, 2026
"Quick reply, really quick"
I had a small issue with my order and customer service got back to me fast, really fast. They were helpful and got it sorted without any hassle.
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Wendy.tilman
March 08, 2026
"Good prices and definitely worth it"
I ordered a keyboard stand and a few cables from musicmatter.co.uk, and the prices seemed better than most other places I looked, which is always a good sign, right? Nothing over the top to report, but it genuinely felt like I got decent value for what I paid.
Delivery was fine too, and everything arrived as expected. I’d happily use them again if the prices stay like this, because saving a bit without ending up with cheap rubbish is exactly what you want, isn’t it?
Delivery was fine too, and everything arrived as expected. I’d happily use them again if the prices stay like this, because saving a bit without ending up with cheap rubbish is exactly what you want, isn’t it?
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MindyDoherty_06
March 08, 2026
"Honestly, the staff were spot on"
I walked in kind of guessing what I needed, and the staff jumped right in with solid advice. They made it super easy to pick the right gear without making a big deal out of it. Really glad I went there.
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erna.Corum
March 01, 2026
"They actually had it in stock"
I was trying to find this keyboard and it seemed to be sold out pretty much everywhere, but Music Matter, uh, actually had it available. Ordering was simple and it turned up without any issues. Really nice to use a shop where the stock info seems accurate. I’d definitely buy from them again
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LOWERY
February 26, 2026
"I used PayPal to pay, i was half..."
I used PayPal to pay, i was half expecting there to be some kind of issue, but it went through without any hassle. Maybe I just got lucky, but it was smooth for me.
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ElvinRigby_13
February 22, 2026
"Tracking was ridiculously handy"
I ordered a keyboard stand and got the tracking email quickly. It was ridiculous how easy it was to see where the package was the whole time. It showed up when they said it would, no hassle or messing around. Happy with the whole thing.
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MAREZ
February 17, 2026
"Warranty rescue with zero drama"
My keyboard developed a small fault while still under warranty, and I braced myself for a whole saga. But Music Matter got back to me really quickly, told me exactly what to do, and there was no endless back-and-forth or nonsense. The return was simple, they kept me updated the whole way, and it was all sorted way faster than I expected. Absolute lifesavers — really happy with the support.
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